Quality Management

The mission statement "to provide competent, compassionate, community healthcare" is the foundation for the development, implementation, and the continual evaluation of GMHS' Quality Management (QM) Program.

The QM team was instrumental in GMHS receiving the Governor’s Award of Excellence for Improving Care in the Hospital Setting and in the Emergency Department in 2004 and 2005. The awards come from the Michigan Peer Review Organization (MPRO) and Governor Granholm in recognition of outstanding achievements in quality improvement.

The values of GMHS guide the behavior of associates in providing patient care, interactions with the community and ourselves. These values include:

Teamwork:
« Open and honest communication
« Individuals and their ideas are valued

Integrity:
« Work ethic
« Accountability

Efficiency:
« Commitment to manage resources
« Appropriate and affordable health care

Service:
« Courtesy
« Respect

The Quality Management Department coordinates GMHS' vision and values with the QM Committee structure that monitors the quality of patient care given at GMHS.

Utilization review works closely with the physicians and insurance companies to ensure that patient care meets the insurance companies' guidelines for an acute care setting. Any discussion between insurance companies and physicians is coordinated through this department.

Any questions can be directed to the Quality Management Department at (231) 924-1390.